Product Expert Summits

Most people have come across stories of the working wonderland that is the Google Corporate Headquarters, or Googleplex, in Mountain View, California. They’ve heard of a place devoted to the mental, physical, and emotional health of the employees who work there, and wished that, if only for one day, they could work in a place like that too. Well, I’m here to tell you how someone just like you just did exactly that. All it takes is the desire to help others, the dedication to learning all that you can, and the willingness to share that knowledge. It really is that simple, and this past week was the proof!

The Google Product Forums may be a mystery to you. You may have entered one of them in the past in search of an answer to a problem you were having with a Google product, and someone there took the time to help you through your issue. Did you just assume that person worked for Google? It might surprise you to learn the person helping was actually just a user, just like you, who was good enough with the material, kind enough to help, and available to you right when you needed them.

The person helping you was probably a participant in the Google Product Expert Program. They spent their own time and energy mastering a particular Google product, and decided to use their expertise in the service of others. This is not about financial gain or self-promotion. It is a truly philanthropic activity on the part of people all over the globe. It’s a way for complete strangers to form relationships based on trust and common goals, and to use that bond to better serve the millions of people who need help with Google.

For those people, the ones so willing to help, Google hosts events like this past week’s Meetup in Mountain View. We, as Rising Stars and Product Experts, are flown in to spend a few days at the Googleplex with the teams working on Google products and our peers from the Program. It’s an awesome experience, and, in my personal opinion, a great way to strengthen the sense of community found in the Forums.

The first day was all about travel. Each of us, numbering in the hundreds, boarded a plane somewhere to eventually land in San Francisco. From the airport, it was an hour trip to the Sheraton in Palo Alto where we spent a few hours enjoying cocktails and conversation while completing our registration for the events to come. The night was full of new faces, new friends, and new ideas, and I, for my part, had an amazing time. These are the first moments we actually have to put faces to usernames, and enjoy the confusion that inevitably results. It’s safe to say a good time was had by all.

The next day we were all shuttled from the hotel to the Google campus. For those who had never been, and for all of you who may want to one day visit, it’s an awe-inspiring sight. I’m sure part of our combined reaction was our deep connection to Google, but even if you’d never heard of the company you’d be impressed. The entire place, and it’s the size of a city by itself, is designed to function as a self-contained ecosystem. Everything you could ever imagine, from a technology standpoint, a recreational standpoint, or even an architectural standpoint, is present and accounted for. It’s really like a Disney World for tech people.

Once we had all arrived at our destination, we were served an excellent breakfast to fuel what we knew would be a busy day. It’s important to note that Google is a foodie’s dream. The cafeteria there gives new meaning to the word, and probably needs a different name. The place you ate in high school has no relation whatsoever to this food paradise, and we all thoroughly enjoyed what was served. In fact, we never spent a second hungry, and all the different food adventures were an experience unto themselves!

After breakfast, a day full of knowledge, wisdom, and shared experience began. There were presentations and discussions, Q&A and product news, personal conversations and stories. The day was full to bursting with information and insight, and every one of us was thrilled to be a part of it. The sheer amount of expertise in one place is astounding, and, as a direct result of being a participant, you experience personal growth in real, tangible ways. That’s worth the price of admission all by itself!

The final day of the Meetup had the feeling, at least to me, of a day meant for reflection. I soaked up the enthusiasm and energy of my peers and our colleagues at Google, and thought about all the new and exciting things I’d learned from all the interesting and informed people I’d met. I thought about the next leg of my journey in the Forums, and the next time I’d see all the people there who made me proud of being a part of this grand Program. I thought about how the experience had made me a better TC, a better Mentor, and a better person overall. I thought about what a success the whole thing had been, how far we had come, and how much further we can go.

As I climbed into my Uber to head to the airport, I realized how fortunate I was to have found my voice online. I have learned so much in my time in this Program, and, in turn, I’ve passed on that knowledge to another generation of users and Rising Stars. Seeing so many of them at the event was a real blessing. It proved beyond any doubt that what we do has merit. It proves that our mission is a worthy one, and, if done right, can change lives and broaden horizons beyond simply answering a question.

Meetups are the proof that together we have built something special, and, no matter the medium, that’s a powerful feeling. A feeling any Google user can have with desire, dedication, and devotion to detail. It’s as simple as that really. So get involved today, and I’ll see you at an event someday soon!

#TCMeetups2016 #GoogleTCProgram

Product Expert Summit 2015

The owner of Lift Conversions Spencer Wade was recently nominated a Google Product Expert for the Google Web Search forum.

Every day, Google Product Experts from around the world share their product expertise with people in Google’s official communities. They do everything from sharing helpful tips to answering burning user questions. This gifted group of Product Experts are the backbones of the Google community, so we bringing them to Google headquarters for a Product Expert Summit to say thank you. The Product Expert Summit is a Google hosted event designed to give Contributors from around the world a chance to learn more about our products and connect with their fellow TCs. Learn more about the Product Expert Program.

Helping others is a passion for Spencer and he still finds time in his busy work week to get online and help others. He says the gratification of helping someone solve an issue form virtual standpoint is hard to beat, plus the added level of learning that comes with helping others. He feels this keeps him fresh in the ever changing world of technology. Being honored as one of Google 990 Product Experts worldwide that hold the title helping millions if not billions of users every year with the full of Google products.

This was the year for the Product Expert Summit 2015, this only happens every 2 years where all Google Product Experts worldwide get a chance to meet in Mountain-view for a three summit filled with new product details and breakouts with existing product managers, engineers & Googlers. Below is a breakdown of the event.

2015 Product Expert Summit

Product Expert Summit – 2015 Day 1
Pop-Up Studies, Reception
TC Summit Vlog 2015 – Part 1

Product Expert Summit – 2015 Day 2 – Fort Mason
The Future of the Product Expert Program, Winning Moments that Matter, Google[x]: Inside the Moonshot Factory, Android Wear: Overview and Outlook, I’m a Google PM. AMA, Accounts and Identity Update, VR for Everyone, 360° Videos on YouTube, Google Now: The Future of Search, The Next Generation of Chromecast, Evening Festivities at Ruby Skye
TC Summit Vlog 2015 – Part 2 | TC Summit Vlog 2015 – Part 3

Product Expert Summit – 2015 Day 3
AM/PM Product Breakouts, Closing Celebrations

Check out Paolo Amoroso’s video playlist from the event.

Googleplex and Closing Celebrations

The Product Expert Program is a group of Google product enthusiasts who earned the distinction of Product Expert or Rising Star by sharing their knowledge in Google Help Forums and Help on Social.

2015 Product Expert Summit – YouTube Video
Product Expert & Summit 2015

Mugshot: Spencer Wade – Product Expert Google WebSearch

*Spencer Wade Product Expert Profile*
Product Experts share their knowledge in Google Help Forums and Help on Social and have helped countless people get answers to their Google questions.